Stateroom Attendant

Should be a German speaker of at least B1 level and higher.

Responsible for ensuring the cleanliness, comfort, and overall satisfaction of guests in their assigned cabins or staterooms. This role involves a combination of housekeeping, customer service, and attention to detail to ensure a positive guest experience throughout the cruise. Here’s a detailed job description for a Cabin Steward:

Key Responsibilities: Room Cleaning and Maintenance:

Clean and maintain guest cabins, including making beds, dusting, vacuuming, and sanitizing surfaces.

Change linens, towels, and bedding as per the cruise line's standards.

Replenish amenities such as toiletries, minibar items, and towels as needed.

Ensure rooms are stocked with necessary supplies, including shampoo, conditioner, soap, and other essentials.

Handle deep cleaning tasks, such as cleaning bathrooms, windows, and mirrors, on a regular basis.

Guest Services and Assistance:

Greet guests upon arrival and offer assistance with any specific needs or preferences.

Provide a high level of customer service by addressing guest requests promptly, including special requests like extra pillows, blankets, or specific toiletries.

Handle complaints or issues, such as room temperature or housekeeping concerns, and report them to the appropriate department if necessary.

Ensure that the cabin is always in excellent condition and meets the highest standards of cleanliness and comfort.

Turn-Down Service:

Perform turn-down service in the evening, including preparing the room for guests’ rest by turning down the bed, dimming the lights, and providing evening amenities (such as chocolates or mints).

Ensure that the room is comfortable and welcoming for guests upon their return.

Laundry and Linen Management:

Ensure that the linens are clean, folded, and stocked in the guest rooms.

Report any damages or missing items in the room, and manage the collection of soiled linens and uniforms.

Follow laundry protocols to ensure that clean linens and towels are distributed promptly.

Inventory Control:

Monitor and manage the inventory of cleaning supplies, toiletries, linens, and guest amenities.

Ensure that necessary supplies are well-stocked in the rooms and report any shortages to the housekeeping department.

Compliance with Safety and Health Standards:

Follow all safety procedures, including fire safety and emergency response protocols.

Maintain cleanliness and hygiene standards in accordance with cruise line policies, ensuring a safe and comfortable environment for guests and crew.

Report any maintenance or technical issues with the rooms to the engineering or maintenance team.

Special Guest Requests:

Anticipate and respond to guest requests for special items or services, such as setting up special amenities, arranging for room service, or accommodating dietary needs.

Occasionally prepare rooms for special occasions such as anniversaries, birthdays, or honeymoons with personalized touches.

Maintaining Guest Privacy and Confidentiality:

Respect guest privacy at all times and ensure that all interactions with guests remain professional and courteous.

Ensure that any guest information or special requests are kept confidential.

Skills and Qualifications: Excellent Customer Service Skills: A passion for providing exceptional guest experiences.

Attention to Detail: The ability to spot small details to ensure a room is perfectly clean and organized.

Physical Stamina: The ability to perform physically demanding tasks such as bending, lifting, and standing for long periods.

Multitasking Ability: Managing multiple cabins and tasks efficiently in a fast-paced environment.

Good Communication Skills: Ability to communicate clearly with guests and fellow crew members.

Time Management: Managing time effectively to complete cleaning and guest service tasks promptly.

Teamwork: Ability to work as part of a larger housekeeping team while ensuring high standards are maintained.

Adaptability: Willingness to adjust to varying guest preferences and departmental needs, including working in various conditions onboard.